CUSTOMER SUPPORT

Cemen Tech’s Support Team is comprised of some of the most knowledgeable men in the volumetric mixing industry. Our team has over 100 years’ experience between them. In addition to having an experienced team, Cemen Tech and their worldwide network of Authorized Dealers have the largest parts inventory in the industry. If you have a problem with your mixer, our helpful, knowledgeable staff is available to get your mixer back up and running as quickly as possible.

SUPPORT TEAM

Randy Heckert

Customer Support Manager

Randy Heckert joined the Cemen Tech parts and service team in the fall of 2015.  Randy holds a Bachelors in Industrial Technology with an emphasis in Manufacturing from Iowa State University. Randy and his wife, Shelley, have 3 children and in his “free” time he volunteers as the President of the Indianola Soccer Tribe, coaches soccer, and volunteers with his church youth group.

Shawn Moore

Senior Customer Support Technician

Shawn joined the Cemen Tech Service team in 2000.  While at Cemen Tech he has worked in both the production and service departments. As a Senior Service Technician, Shawn has traveled to multiple foreign countries helping train owners on how to operate their Cemen Tech mixers.  In Shawn’s free time, he enjoys hunting, golfing, reading and watching movies.  Shawn and his wife are the parents of three adult children.

Jim Bishop

Service Technician

Jim Bishop joined the Cemen Tech team in 2012 and has worked as a member of the Rebuild and Service Teams. When asked what he enjoys most about being part of the Cemen Tech team Jim responded,  “working with the employee owners at a company that produces excellent, innovative equipment that is used around the world.”  In Jim’s free time he enjoys camping, hunting and fishing and spending time with his wife, 3 children, 3 dogs and 2 turtles.

Kevin Smith

Senior Field Technician

Kevin joined Cemen Tech in January 2002.  He has worked in multiple departments during his time at Cemen Tech including Shipping and Receiving, Parts, and Service. In his free time Kevin enjoys hunting and fishing. He also farms part-time. Kevin and his wife have 5 children.

Tyler Iversen

Service Technician

Tyler joined Cemen Tech in the fall of 2016 as a member of the Customer Support team. Married 35 years, Tyler grew up on a ranch in the mountains of Colorado and moved back to Iowa to work with his father turning a family farm into a housing development near Des Moines. He enjoys traveling to customer sites doing start ups and education about volumetric mixers. 

Bill Sudbrock

Parts Specialist

Bill joined Cemen Tech in January of 1997.  He spent 8 years in shipping and receiving before moving into the office as a parts specialist.  Bill has been married to his wife Susan for 20 years.  Together they have 5 children.  When Bill isn’t at Cemen Tech he spends his time hunting, fishing, and working on his farm.  He also enjoys traveling with his wife.

Robin May

Rebuild Technician

Robin joined Cemen Tech in March of 2015 in the assembly area working on hydraulic systems.  From there he moved to Rebuild to help serve the company better.  Robin and his wife Stephanie reside in New Virginia, Iowa with their 3 dogs and close family.  He is the father of 3 and grandfather of 5.  In his free time Robin enjoys building with wood and steel, horseback riding and hunting Iowa white tail deer.

Debbie Schuster

Bilingual Parts Specialist

Debbie joined Cemen Tech in August 2017 from Kemin Food Technologies where she was a Senior Customer Service Manager and led a bilingual team in a global environment with responsibilities that included managing distributors in US and Mexico. She brings extensive experience in Customer Service, Training, Exporting and Logistics.  She has a passion for working with customers and helping them get what they need, when they need it.

Debbie Speaks Spanish and has studied at DMACC, Upper Iowa University, Solexico Schools and The Spanish Experience Center in Mexico.  She has an Export Certification from US Commercial Services and Iowa District Export Council. Prior to Kemin, Debbie worked at Agri Tech Bio/Agrimerica as an Operations Manager. In her spare time she enjoys traveling, studying foreign languages, and spending time with friends and family.

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